Shipping policy

Effective Date: [Insert Date]

Thank you for shopping with [Your Store Name]! We’re excited to get your skincare products to you as quickly and safely as possible. Please read our shipping policy below to understand how we handle your orders.

1. Order Processing

1. All orders are processed within [1–3 business days] after receiving payment.
2. Orders are not shipped or delivered on weekends or public holidays.
3. If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will notify you via email if there are any significant delays.

2. Shipping Rates & Delivery Estimates

We offer shipping to [your country/countries you ship to].

Note: Delivery delays may occasionally occur due to weather, courier issues, or other unforeseen circumstances.

3. Shipping Confirmation & Tracking

1. Once your order has shipped, you will receive an email with a tracking number.
2. The tracking number will be active within [24–48 hours].

4. International Shipping

We currently ship to the following countries: [List countries]

1. International orders may be subject to customs duties, taxes, and import fees, which are not included in our prices or shipping costs.
2. These charges are the responsibility of the customer and may vary depending on your country’s regulations.

5. Lost, Delayed, or Damaged Packages

1. We are not responsible for delays caused by the courier, incorrect shipping addresses, or natural events.
2. If your package is marked as delivered but you haven’t received it, please first check with your neighbors or local post office. If the issue persists, contact us.
3. If your order arrives damaged, please contact us within [48 hours] of delivery with photos of the packaging and items.

6. Address Changes

If you need to change the shipping address after placing an order, contact us immediately at [your email address]. We cannot guarantee changes if the order has already been processed or shipped.

7. Returns

We want you to love your skincare products! If you are not completely satisfied, you may return unopened and unused items within [14 days] of delivery.

To be eligible for a return:

1. The item must be in its original packaging, unused, and in the same condition you received it.
2. You must provide proof of purchase (e.g., order number or receipt).

To initiate a return, please contact us at [your email address] with your order details and reason for the return.

We will provide instructions on how and where to send the item. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or damaged item).

8. Refunds

Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to your original payment method within [5–10 business days].

Please note:

1. Original shipping charges are non-refundable.
2. Refunds may take a few days to reflect on your bank or credit card statement depending on your provider.

9. Exchanges

We currently do not offer exchanges. If you wish to order a different product, please return your item for a refund (if eligible) and place a new order.

10. Contact Us

If you have any questions about your order or our shipping policy, feel free to reach out:

[Your Store Name]

Email: [your email address]

Phone: [your phone number, if applicable]